Support and
Success Services

We provide comprehensive support and training for Rockwell Automation technology, offering a wide range of standard and customized enclosure solutions, as well as wiring accessories. Our internationally certified co-design and technical department assists also in any UL and TÜV issues.   

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Certified Customer Training – remote, onsite and customize

Empower your people and extend the reach of your team at whatever level you require. Supplement your workforce to address critical skills, retain and build modern technology and craft skills, and stay productive to keep up with customer demands.

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Field services

Our field service professionals perform services on Rockwell Automation Allen‑Bradley products and those from other brands. From emergency callout to modernization projects, we have the engineering expertise to help you increase uptime and optimize performance throughout your equipment lifecycle.

 

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Rockwell Automation PoC (Proof of Concept) and Project Support for Customers 

Our team has extensive experience in both Rockwell and other control incl. Simatic environments as well as software platforms in various demanding production and machinery applications.

Our technical team advises and co-designs solutions, as well as documents and tests the application together with the customer. We are an internationally certified Rockwell Automation Support and Training organization. Our technical department also performs commissioning for machine suppliers domestically and at international sites. For maintenance and application version control, we offer international maintenance agreements.

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Other Rockwell Automation Services – Co-design

UL Panel Design, Machine and Process Safety, Repair and Cybersecurity.

UL and NEMA standard co-design support

NEMA ratings are guidelines set by the National Electrical Manufacturers Association to indicate an enclosure’s level of protection against environmental factors. UL (Underwriters Laboratories) ratings are safety certifications indicating that the product meets specific safety standards.

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Machine and Process safety Design and Verification Services

The protection of people, processes, and the surrounding environment remain a significant part of any automation strategy. There are hazards and risks with any industrial application and process safety is a major concern for anyone who works in the process industries. We provide a broad portfolio of solutions to meet your unique process safety requirements through our team of process and industry experts.

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Repair and Remanufacturing Services - 24/7

Meet your repair needs quickly and conveniently with our industrial repair services. Our efficient process flow minimizes handling time, and our experienced professionals will get your equipment back to you as quickly as possible. We also repair our own products. Our proprietary remanufacturing process restores Allen‑Bradley products to like-new condition and includes a minimum 12-month warranty.

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Cybersecurity Risk Assessments

Cybersecurity events can impact network availability, interrupt operations and halt productivity. Our team of trusted experts help provide protection against security threats, so you can continue to innovate and operate with confidence. Rockwell Automation’s Industrial Cybersecurity Services can help secure your infrastructure, help protect assets and maintain network availability.

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Partner network

SI Partners – ask optimal partner for your project and/or be a RA Partner

We develop and promote System Integrators partners who are committed to deliver the highest technical solution and customer service that led with Rockwell Automation technologies. Ask more of our Rockwell Partners and/or join our Partner network to make successful projects locally and globally.

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OEM Partners and Program – making machines for the global market

To compete effectively in the dynamic marketplace today, you must define value beyond the cost of your machines and maximize company performance. We can help to improve your performance with solutions and services to lower the Total Cost to Design, Develop, and DeliverSM machines and meet the requirements of your customers.

As part of the OEM Program, you can expect increased co-marketing opportunities, better market planning with our sales force, and improved customer engagement with co-managed objectives. In addition, equipment that is involved in the program can fully leverage Rockwell Automation technology.

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Join Our OEM Program

To compete effectively in the dynamic marketplace today, you must define value beyond the cost of your machines and maximize company performance. We can help to improve your performance with solutions and services to lower the Total Cost to Design, Develop, and DeliverSM machines and meet the requirements of your customers.

As part of the OEM Program, you can expect increased co-marketing opportunities, better market planning with our sales force, and improved customer engagement with co-managed objectives. In addition, equipment that is involved in the program can fully leverage Rockwell Automation technology.

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FAQ - Industrial Automation Services

How can industrial automation services reduce downtime?

Industrial automation services help reduce downtime by improving system reliability, accelerating troubleshooting, identifying potential issues before failures occur, and providing expert support throughout the equipment lifecycle.

Can Klinkmann Automation help modernize legacy automation systems?

Yes. Klinkmann Automation helps manufacturers upgrade and modernize legacy automation systems to improve performance, increase reliability, strengthen cybersecurity, and support future digitalization initiatives.

What support services are available for industrial automation systems?

Klinkmann Automation provides technical support, field services, commissioning assistance, troubleshooting, maintenance support, modernization services, training, and lifecycle services for industrial automation environments.

When should a manufacturer consider modernizing an automation system?

Manufacturers should consider modernization when automation systems become difficult to maintain, spare parts are becoming unavailable, cybersecurity risks increase, production requirements change, or operational reliability starts to decline.

Does Klinkmann Automation provide onsite automation support?

Yes. Klinkmann Automation provides onsite field services for commissioning, troubleshooting, maintenance, system upgrades, and performance optimization of industrial automation systems.

Can Klinkmann Automation help validate a new automation solution before deployment?

Yes. Klinkmann Automation supports proof-of-concept and project validation activities that help manufacturers evaluate technologies, software platforms, and automation architectures before investing in full-scale implementation.

What are the benefits of industrial automation training?

Industrial automation training helps operators, engineers, and maintenance personnel improve technical skills, reduce operational errors, increase productivity, and maximize the value of automation investments.

Can Klinkmann Automation help companies meet machine safety requirements?

Yes. Klinkmann Automation provides machine and process safety design, assessment, and verification services that help manufacturers identify risks, improve compliance, and create safer industrial operating environments.

How can manufacturers assess and improve industrial cybersecurity?

Manufacturers can improve industrial cybersecurity by identifying vulnerabilities, evaluating risks, and implementing measures to protect operational technology (OT) networks and production assets. Klinkmann Automation provides cybersecurity risk assessments that help organizations strengthen security, reduce operational risks, and support business continuity.

Can Klinkmann Automation support UL and NEMA compliant projects?

Yes. Klinkmann Automation provides UL and NEMA co-design support for industrial control panels and enclosure solutions to help customers meet safety and project requirements.

When should industrial automation equipment be repaired instead of replaced?

Industrial automation equipment can often be repaired or remanufactured when failures occur, replacement parts are available, and modernization can restore performance cost-effectively. Repair services can help manufacturers reduce downtime, lower capital expenditure, and maximize the value of existing assets.

How do OEMs and machine builders benefit from automation service partnerships?

OEMs and machine builders gain access to technical expertise, automation support, training, co-development resources, and partner programs that help accelerate machine development and improve competitiveness.

See our customer Success Stories

NSG Group: Pilkington Automotive Finland Modernizes Legacy Windshield Bending Furnace

Discover how NSG Group extended the life of a legacy windshield bending furnace through automation modernization

Alfen Elkamo: A Partnership That Builds the Electrification Solutions of the Future

Discover how Alfen Elkamo is advancing electrification solutions

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